{"id":470,"date":"2017-07-24T14:22:53","date_gmt":"2017-07-24T13:22:53","guid":{"rendered":"http:\/\/support.servicesight.com\/?post_type=ht_kb&#038;p=470"},"modified":"2023-08-24T12:36:38","modified_gmt":"2023-08-24T11:36:38","slug":"servicesight-support-training-options","status":"publish","type":"ht_kb","link":"https:\/\/support.servicesight.com\/us\/knowledge-base\/servicesight-support-training-options\/","title":{"rendered":"ServiceSight Support &#038; Training Options"},"content":{"rendered":"<p>With any system, especially one as vital to your operations as ServiceSight, you need to be sure you are getting the most out of it. This is done through training on the system features and then backed up by a class-leading support desk.<\/p>\n<p><strong>What\u2019s included in my monthly subscription?<\/strong><\/p>\n<ul>\n<li><strong>ServiceSight<\/strong> system &#8211; including Dashboard, Customers, Contacts, Jobs, Planner Board &amp; Planner Map, Reminders, Messages &amp; Invoices.<\/li>\n<li><strong>Help System<\/strong> (both in app &amp; separate website) &#8211; including a searchable Knowledge base, training video channel &amp; feature articles covering all aspects of the system.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"https:\/\/proteansoftware-my.sharepoint.com\/personal\/supportsystem_proteansoftware_co_uk\/_layouts\/15\/guestaccess.aspx?docid=0eb2bfbfc3ce34ff58cb92e934667e887&amp;authkey=AdTNYNvgP6s_MaFSfK4EALM\" alt=\"\" \/><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/proteansoftware-my.sharepoint.com\/personal\/supportsystem_proteansoftware_co_uk\/_layouts\/15\/guestaccess.aspx?docid=0c734281ceec0484c8a35b330db9c3512&amp;authkey=AfyrhaLJU8EZndueLkVwF3M\" alt=\"\" \/><\/p>\n<ul>\n<li><strong>Email Support<\/strong> \u2013 contact <a href=\"mailto:support@servicesight.com\">support@servicesight.com<\/a> for help &amp; assistance. Emails will be responded to by the end of the next working day<\/li>\n<\/ul>\n<p><strong>Optional Extras<\/strong><\/p>\n<p>We also offer optional training packages to supplement your knowledge of the system. These can either be delivered online or in person at your premises if you prefer.<\/p>\n<p><strong>Online Training Sessions<\/strong><\/p>\n<table style=\"border: 1px solid #cccccc;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><strong>Basic Configuration<\/strong><\/p>\n<p><em>Invoice Branding, Job Types, Labour Rates, Users &amp; Engineers, Phrase Book<\/em><\/td>\n<td style=\"border: 1px solid #cccccc;\">\u00a3100<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><strong>Full Configuration<\/strong><\/p>\n<p><em>As above plus Activity Types, Material Types, Reminder Types, Cancel Reasons, Settings Review, Job Titles, Tax Rates &amp; Security Roles<\/em><\/td>\n<td style=\"border: 1px solid #cccccc; text-align:center;\">\u00a3200<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><strong>Customer, Site &amp; Contact Operations<\/strong><\/td>\n<td style=\"border: 1px solid #cccccc; text-align:center;\">\u00a3100<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><strong>Reminder &amp; Warning Notes<\/strong><\/td>\n<td style=\"border: 1px solid #cccccc; text-align:center;\">\u00a3100<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><strong>Job Management<\/strong><\/td>\n<td style=\"border: 1px solid #cccccc; text-align:center;\">\u00a3100<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><strong>Engineer Planning<\/strong><\/td>\n<td style=\"border: 1px solid #cccccc; text-align:center;\">\u00a3100<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><strong>Engineer Mobile App Operations<\/strong><\/td>\n<td style=\"border: 1px solid #cccccc; text-align:center;\">\u00a3100<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><strong>Job Completion &amp; Invoicing<\/strong><\/td>\n<td style=\"border: 1px solid #cccccc; text-align:center;\">\u00a3100<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Online Training Packages<\/strong><\/p>\n<table style=\"border: 1px solid #cccccc;\">\n<tbody>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><strong>Jobs Pack<\/strong><\/p>\n<p><em>Job Management<\/em><\/p>\n<p><em>Engineer Planning<\/em><\/p>\n<p><em>Engineer Mobile App Operations<\/em><\/p>\n<p><em>Job Completion &amp; Invoicing<\/em><\/td>\n<td style=\"border: 1px solid #cccccc; text-align:center;\">\u00a3500<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><strong>CRM Pack<\/strong><\/p>\n<p><em>Customers, Sites &amp; Contacts Operations<\/em><\/p>\n<p><em>Reminders &amp; Warning Notes<\/em><\/td>\n<td style=\"border: 1px solid #cccccc; text-align:center;\">\u00a3150<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><strong>Total Pack<\/strong><\/p>\n<p><em>Full Configuration<\/em><\/p>\n<p><em>Job Management<\/em><\/p>\n<p><em>Engineer Planning<\/em><\/p>\n<p><em>Engineer Mobile App Operations<\/em><\/p>\n<p><em>Job Completion &amp; Invoicing<\/em><\/p>\n<p><em>Customers, Sites &amp; Contact Operations<\/em><\/p>\n<p><em>Reminder &amp; Warning Notes<\/em><\/p>\n<p><em>Messaging<br \/>\n<\/em><\/td>\n<td style=\"border: 1px solid #cccccc; text-align:center;\">\u00a3700<\/td>\n<\/tr>\n<tr>\n<td style=\"border: 1px solid #cccccc;\"><em><strong>The Total Pack can also be delivered on site if preferred<\/strong><\/em><\/td>\n<td style=\"border: 1px solid #cccccc; text-align:center;\">\u00a31000<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Please contact <a href=\"mailto:support@servicesight.com\">support@servicesight.com<\/a> for further details or to book a training session.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With any system, especially one as vital to your operations as ServiceSight, you need to be sure you are getting the most out of it. This is done through training on the system features and then backed up by a class-leading support desk. What\u2019s included in my monthly subscription? ServiceSight [&hellip;]<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"footnotes":""},"ht-kb-category":[11],"ht-kb-tag":[],"class_list":["post-470","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-settings"],"_links":{"self":[{"href":"https:\/\/support.servicesight.com\/us\/wp-json\/wp\/v2\/ht-kb\/470"}],"collection":[{"href":"https:\/\/support.servicesight.com\/us\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.servicesight.com\/us\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.servicesight.com\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.servicesight.com\/us\/wp-json\/wp\/v2\/comments?post=470"}],"version-history":[{"count":6,"href":"https:\/\/support.servicesight.com\/us\/wp-json\/wp\/v2\/ht-kb\/470\/revisions"}],"predecessor-version":[{"id":477,"href":"https:\/\/support.servicesight.com\/us\/wp-json\/wp\/v2\/ht-kb\/470\/revisions\/477"}],"wp:attachment":[{"href":"https:\/\/support.servicesight.com\/us\/wp-json\/wp\/v2\/media?parent=470"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.servicesight.com\/us\/wp-json\/wp\/v2\/ht-kb-category?post=470"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.servicesight.com\/us\/wp-json\/wp\/v2\/ht-kb-tag?post=470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}