Author Ashley Medway

To start an activity, select the plus sign located in the upper right hand corner of the application. This will bring up a pop-up menu of sorts. Select “Activity” from the menu. After selecting the activity, you will be prompted to not only select the activity type and notes for […]

Mobile App – Completing a Job When you are ready to complete the job and fill out the job sheet simply tap the job in the job list & choose ‘Complete’ from the menu that appears. There are three tabs of information you can populate. Report Tab Add a work […]

Sending & Receiving Messages on the Mobile App ServiceSight’s internal messaging system allows email-like messages to be sent and received by users of the ServiceSight system. Messages can be sent from the ServiceSight web application to other user of that application or to engineers using mobile devices and vice versa. […]

Mobile App – Cancel Arrive If, once you have arrived on site, you are required to leave and switch to another job by the office, or maybe you are attending multiple jobs on the same site and you have arrived on a job but the customer wants you to switch […]

Mobile App – Rescheduling If, once you have arrived on site, you are required to leave and switch to another job by the office, or maybe you are attending multiple jobs on the same site and you have arrived on a job but the customer wants you to switch to […]

Mobile App – Arrive on Site On arrival at the site of the job we need to let the office know and stop our journey being recorded. To do this tap on the job and select ‘Arrive On Site’ from the options in the menu that appears. Arrival Time The […]

Mobile App – Cancel Travel Sometimes whilst traveling to a job you will need to abandon the journey. You might have been redirected to another job by the office or you might have broken down or become so delayed by traffic that you have to reschedule the job. To do […]

Mobile App – Start Travel When you are ready to start travelling to your next job you need to let the app know. To do this simply tap on the job and select ‘Start Travel’ from the menu that appears. Departure Time Your departure date & time (now) is populated […]

Mobile App – Accept A Job When new jobs arrive on your device you need to accept them to let the office know you have seen the job and understand what you need to do. To do this simply tap on the job and select ‘Accept’ from the menu that […]